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Policies

This page includes information about our policies, so please read carefully.

However, if you have additional questions or need to contact us for any reason, we will be more than happy to respond.


Quality Guaranteed

Every single MAC&LOU piece is made with the absolute best materials available and created by our team of skillful and experienced craftsmen. We take pride in our creations, and like to think of each piece as art. The more you wear or use them, the more you get to love them. Our designs look even more amazing as the years go by. 

Returns/Exchanges

We know that when buying a product online you hope that you will love it just as much when it arrives. That's why even though we are confident for each of our pieces, you have the chance to return them for a full refund, no questions asked.

You will receive a full refund to your account if the product is returned within 30 days from the delivery date. We believe that 30 days are more than enough to decide if you like your purchase, and also return the product back to us. The product has to be returned in its original, unworn condition with the original packaging included. Shipping fees are not refundable.

To obtain an RMA and return instructions, please email info@macandlou.com within 2 days after delivery of your order.

If the product is not returned in its original condition, or within the 30 days a restocking fee will be applied.


Privacy

macandlou.com respects our customer's privacy and is committed to protecting all your personal information that you provide during the checkout process. We do not share any personal information with any 3rd party.

 


Security

To ensure the highest security for credit card processing, all transactions at macandlou.com are handled with the most advanced security available. All account information submitted to us is safely isolated from unauthorized internet access. SSL technology protects the security of your credit card information as it is transmitted to us. SSL is the gold standard in Internet encryption technology, which is a fancy way of saying that it’s a highly sophisticated method of scrambling data as it travels from your computer to our website’s servers.